FAQs

We are a Drop shipping Business

We are a droop shipping business so all our products are made to order in the UK, so please allow a short time for your products to be made and shipped.

What is your order turnaround time?

We aim to keep our turnaround times within 3 to 5 working days.

How much do you charge for shipping?

Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it's being shipped to, and the shipping method selected.

 

Standard shipping (Royal Mail)

This is the cheapest option available. It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).

Delivery Estimates:

  • UK - 1 to 3 working days 
  • EU - 3 to 5 working days 
  • Everywhere else - 7 to 10 working days

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.

Delivery Estimates:

  • UK - 1 to 3 working days
  • EU - 3 to 5 working days
  • Everywhere else - 7 to 10 working days

Do you offer organic garments?

We do! Stanley/Stella are the recommended brand if you're after eco-friendly products since all of their products are made from organic cotton or recycled polyester, but Continental Clothing also offer a range of organic garments in their Earth Positive range. 

Do you offer children’s garments?

Yes, we do. 

What are the care instructions for your products?

For all garments, regardless of brand, style, or printing method, we advise you and your customers follow these instructions for washing and drying:

  • Wash at 30 degrees Celcius, inside out
  • Do not tumble dry
  • Do not iron over print

Returns

Do you accept returns or exchanges?

Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. You'll need to handle all customer returns yourself if it's due to your customer changing their mind, exchanging or any other reason other than a product fault. 

Returns should be sent to 

Pixie Girl Boutique

17 High Street 

Swinderby 

Lincs 

LN6 9LW

 If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again. 

 

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund.